Returns & Exchanges
If something isn’t quite right with your order, we’ll do our best to make it right. This simple policy explains how returns and exchanges work at Furfriends.
- • You can return or exchange most new, unused items within 30 days of delivery.
• Items must be in their original condition and packaging.
• Some items may not be returnable for hygiene or safety reasons (for example, opened food or used grooming products).
How Returns & Exchanges Work
Here’s a simple overview of the process. If anything is unclear, just contact us and we’ll help you through it.
01
Step 1: Contact Us
Reach out to us with your order number and a short note about the issue. We’ll confirm if your item is eligible for a return or exchange and share the next steps.
02
Step 2: Pack Your Items
Place the unused items back in their original packaging (if possible) and pack them securely so they’re protected in transit.
03
Step 3: Send & Wait for Confirmation
Send your package using the return instructions we provide. Once we receive and check your items, we’ll process your refund or exchange and email you a confirmation.
Simple Returns FAQ
How long do returns and exchanges take?
Once we receive your returned items, please allow up to 7–10 business days for us to review and process your refund or exchange.
How will I receive my refund?
Refunds are usually sent back to your original payment method. Processing times can vary depending on your bank or payment provider.
Who pays for return shipping?
Return shipping responsibility may depend on the reason for the return. If the return is due to our error (for example, a wrong or damaged item), we’ll do our best to cover or reduce your return shipping costs whenever possible.