Shipping Policy
Overview | Methods | Returns
Shipping Methods
We offer a variety of shipping methods to suit your needs. Shipping is 100% free on all Furfriends orders.
We carefully pack every Furfriends order and provide tracking so you always know where your package is.
Order Processing
All orders are verified, packed, and handed over to our shipping carriers within 1–3 business days.
Because your items are traveling safely from our overseas partners, please allow 10–20 business days for your package to arrive.
Frequently Asked Questions
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow its journey to your door.
Do you offer international shipping?
Currently, we ship to addresses within the continental United States. We hope to expand to international shipping in the near future.
What if my delivery is delayed?
In the event of a delay due to weather or courier issues, we will work closely with the shipping provider to ensure your order arrives as soon as possible.
Can I change my shipping address?
If your order hasn't shipped yet, please contact our support team immediately to update your delivery information.